ISO

ISO CLAUSE NO. 1 SCOPE

1.1 General

This International Standard specifies requirements for a quality management system where an organization

  • Needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
  • Aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

1.2 Application

All requirements of this international standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided.

ISO CLAUSE NO. 4 QUALITY MANAGEMENT SYSTEMS

4.1 General Requirements

The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard. The Organization shall

  • Identify the processes needed for the quality management system and their application throughout the organization.
  • Determine the sequence and interaction of these processes.
  • Determine criteria and methods needed to ensure that both the operation and control of these processes are effective.
  • Ensure the availability of resources and information necessary to support the operation and monitoring of these processes.
  • Monitor measure and analyze these processes.
  • Implement actions necessary to achieve planned results and continual improvement of these processes.

These processes shall be managed by the organization in accordance with the requirements of this international standard.

4.2.1 General

The quality management system documentation shall include

  • Documented statements of a quality policy and quality objectives.
  • A quality manual.
  • Documented procedures required by this International Standard.
  • Documents needed by the organization to ensure the effective planning, operation and control of its processes and
  • Records required by this International Standard.

4.2.2 Quality Manual

  • The scope of the quality management system, including details of and justification for any exclusions.
  • The documented procedures established for the quality management system, or reference to them.
  • A description of the interaction between the processes of the quality management system.

4.2.3 Control of documents

Documents required by the quality management system shall be controlled. Records are a special type of document and shall be controlled according to the requirements.

4.2.4 Control of records

Records shall be established and maintained to provide evidence of conformity to requirements and of the effective operation of the quality management system.

ISO CLAUSE NO. 5 MANAGEMENT RESPONSIBILITY

5.1 Management Commitment

Top management shall provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness.

5.2 Customer Focus

Top management shall ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction.

5.4.2 Quality Management System Planning

Top management shall ensure that

  • The planning of the quality management system is carried out in order to meet the requirements given in 4.1 as well as the quality objectives, and
  • The integrity of the quality management system is maintained when changes to the quality management system is maintained when changes to the quality management system are planned and implemented.

5.5 Authority and Communication

5.5.1 Responsibility and authority

Top management shall ensure that responsibilities and authorities are defined and communicated within the organization.

5.6 Management Review

5.6.1 General

Top management shall review the organization’s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need to the quality policy and quality objectives.

ISO CLAUSE NO.6 RESOURCE MANAGEMENT

6.2 Human Resources

6.2.1 General

Personnel performing work affecting product quality shall be competent on the basis of appropriate education, training, skills and experience.

ISO CLAUSE NO.7 PRODUCT REALIZATION

7.1 Planning of product realization

The organization shall plan and develop the processes needed for product realization shall be consistent with the requirements of the other processes of the quality management system.

7.2 Customer – related processes

7.2.1 Determination of requirements related to the product

The organization shall determine

  • Requirements specified by the customer, including the requirements for delivery and post-delivery activities
  • Requirements not stated by the customer but necessary for specified or intended use, where known,
  • Statutory and regulatory requirements related to the product, and
  • Any additional requirements determined by the organization.

7.3 Design and development

7.3.1 Design and development planning

The organization shall plan and control the design and development of product. During the design and development planning, the organization shall determine

  • The design and development stages,
  • The review, verification and validation that are appropriate to each design and development stage, and
  • The responsibilities and authorities for design and development.

7.6 Control of monitoring and measuring devices

The organization shall determine the monitoring and measurement to be undertaken and the monitoring and measuring devices needed to provide evidence of conformity of product to determined requirements.

The organization shall establish processes to ensure that monitoring and measurement can be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements.

ISO CLAUSE NO.8 MEASUREMENT, ANALYSIS AND IMPROVEMENT

8.1 General

The organization shall plan and implement the monitoring, measurement, analysis and improvement processes needed

  • To demonstrate conformity of the product.
  • To ensure conformity of the quality management system and
  • To continually improve the effectiveness of the quality management system

8.2 Customer Satisfaction

8.2.2 Internal Audit

The organization shall conduct internal audits at planned intervals to determine whether the quality management system

  • Conforms to the planned arrangements to the requirements of this International Standard and to the quality management system requirements established by the organization, and
  • Is effectively implemented and maintained.

8.5 Improvement

8.5.1 Continual Improvement

The organization shall continually improve the effectiveness of the quality management system through the use of the quality policy, quality objectives, audit results, analysis of data, corrective and preventive actions and management review.

8.5.2 Corrective Action

The organization shall take action to eliminate the cause of nonconformities in order to prevent recurrence. Corrective actions shall be appropriate to the effects of the nonconformities encountered.

8.5.3 Preventive Action

The organization shall determine action to eliminate the causes of potential nonconformities in order to prevent their occurrence. Preventive actions shall be appropriate to the effects of the potential problems.

Lesson Plan

Lesson Plan forms are distributed to all the teachers in the beginning of the semester and the filled up documents are collected at the end of every semester. The Lesson plan documents are perused by the principal and kept as records to be submitted during External Audit.

Students Feed Back

A well designed student’s feed back form is developed and distributed to the students during their sessions with ISO Cell. TQM Assistant conducts the procedure for filling up the feed back forms in total isolation and confidence. The procedure is held after college hours for all the classes all through the year. Students shall appear for this procedure once in a year.

The ISO Cell along with a Management Representative is provided with a full time TQM Assistant for any help in Quality Management System.

Ten Priorities